Privacy Policy
Last updated: September 2026
TruckCore respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how TruckCore collects, uses, shares and protects information when you visit gettruckcore.com, purchase a product, contact us, or otherwise interact with our services.
For questions about this Privacy Policy, contact us at support@gettruckcore.com.
Information We Collect
When you use our website or place an order, we may collect information including your name, billing address, shipping address, email address, telephone number, order details, payment-related information, account information and communications with us.
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages viewed, referring website, approximate location derived from your IP address and information about how you interact with our website.
Payment information is processed by our payment providers. TruckCore does not generally receive or store your complete payment-card number.
How We Use Your Information
We may use personal information to process and fulfill orders, arrange shipping, provide customer support, process returns and refunds, administer warranties, communicate with you about your order, maintain and improve our website, detect fraud or misuse, comply with legal obligations and operate our business.
Where permitted, we may also use information to measure advertising performance, understand how customers use our website and show advertising that may be more relevant to potential customers.
If you subscribe to marketing communications, we may use your contact information to send you product updates, promotions or other marketing messages. You can unsubscribe at any time using the link provided in those messages.
Shopify
Our store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to sell our products and process transactions. Shopify may process personal information on our behalf and for purposes described in Shopify's own privacy documentation.
Your information may be processed in countries outside the country where you live in connection with Shopify's global infrastructure and service providers.
Advertising and Analytics
We may use third-party advertising and analytics services, including services provided by companies such as Meta and other advertising or analytics providers.
These services may use cookies, pixels or similar technologies to understand website activity, measure advertising performance and, where permitted, help deliver more relevant advertising.
Information collected through these technologies may include pages viewed, products viewed, purchases, browser and device information and identifiers associated with your device or browser.
The information available to TruckCore through these services does not normally include your full payment-card information.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and checkout to function. Others may be used for analytics, remembering preferences, improving website performance or advertising.
Where required by applicable law, you may be provided with options to manage non-essential cookies through our website's privacy or cookie settings.
You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
How We Share Information
We may share personal information with service providers where reasonably necessary to operate TruckCore.
These may include Shopify, payment processors, shipping and fulfillment providers, customer-support providers, analytics providers, advertising platforms, professional advisers and technology vendors.
We may also disclose information where required by law, to protect our legal rights, to prevent fraud or misuse, or in connection with a sale, restructuring or transfer of all or part of the business.
We do not sell personal information in the ordinary sense of selling customer lists for money.
Certain advertising activities may nevertheless be treated as a "sale," "sharing" or targeted advertising under some US state privacy laws. Where applicable, customers may have rights to opt out of these uses.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes and complying with legal obligations.
Retention periods vary depending on the nature of the information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information.
These may include rights to request access to personal information we hold about you, request correction or deletion, obtain a copy of certain information, restrict or object to certain processing, or opt out of certain advertising-related uses.
These rights are subject to applicable law and may contain exceptions.
To make a privacy request, contact support@gettruckcore.com.
We may need to verify your identity before completing certain requests.
Children's Privacy
TruckCore is not directed toward children, and we do not knowingly collect personal information from children in connection with selling our products.
Security
We use reasonable administrative and technical measures intended to protect personal information.
However, no website, network or electronic storage system can be guaranteed to be completely secure.
International Processing
Our service providers may process information in countries other than the country in which you live.
Where required, appropriate safeguards may be used for international transfers of personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our business, technology, legal requirements or practices.
The latest version will always be posted on this page with its updated date.
Contact
For privacy questions or requests:
TruckCore
Email: support@gettruckcore.com
Legal entity: ClearRaise B.V.
Registered address: 2e Schuytstraat 114A, 2517XJ, Den Haag, Netherlands